Cancellation and Refund Policy - AZONIC.IN

We at AZONIC.IN (AZONIC INFOTECH PRIVATE LIMITED) believes in helping all customers as much as possible, and has consequently prepared a thoughtful refund and cancellation policy. There may be some cases of customer dissatisfaction due to many reasons. In case of dissatisfaction from our services, clients have the liberty to cancel their services and request a refund from us. Please note that the refund is applicable on the few services only which we have elaborated on this page. Our Policy for the cancellation and refund will be as follows. If you have any questions about our cancellation and refund Policy then please feel free to contact us so that we may further help you.

Billing, Cancellation and Refund Policy

  • If paying via credit card, debit card, net banking then we will process or activate the services on behalf of the customer and credentials (username and password for the services) will be sent by the Digital Confirmation by email only to the customer's email id. If paying by a cheque, please allow 5 days for the cheque to clear and payment to regularize in our bank account. After cheque payment regularization we will process or activate the services and credentials (username and password for the services) will be sent by the Digital Confirmation by email only to the customer's email id. There are many bank branches like Midnapore in West Bengal or some other may take 30 days to clear or regularize the cheque in our bank account. Please keep the deposit slip safe with you for further cheque regularization status in our bank account until our services renewal or activation confirmation by email from our end.
  • The 30 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  • Refund is not applicable on Domain registration/transfer/renewal, cPanel, Plesk, Control Panel, Softaculous, VPS, Dedicated Server, SSL Certificates, Sitelock, Privacy Protection, Windows OS, SQL, G Suite, and any other paid licenses.
  • The modifications done in pricing pattern or policy by the software license or domain name services or other hosting services company will take effect immediately on Azonic Infotech Private Limited clients.
  • The money back guarantee is provided only on Shared Linux hosting, Reseller hosting, Shared Windows hosting only.
  • No refund will be made if your Service(s) are suspended or terminated for cause.
  • The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond coverage of our refund policy as noted here.
  • If the web hosting service includes domain name and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. The domain ownership will remain yours and it will be in your user control panel which you may keep with us or may transfer to another registrar after meeting the existing registrar domain transfer-out requirements.
  • As we said earlier that the domain name refund will not be allowed in any case.
  • The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refunds will be added as credit to the hosting account or in your domain control panel account on the basis of our choice.
  • The refund request placed after 30 days will not be processed and you will not be eligible for any refund.
  • New domains may be cancelled for the Certain Supported TLDs as per the Domain Registrar Agreement only and receive a refund (after deducting registrar fees) only within the first 24 hours after placing an order. This grace period only applies to new domain name registrations and is not applicable for domain renewals/ domain name transfer / domain name restore.
  • If you do not wish to renew your services, you must cancel your account by sending an email to us on [email protected]

Dispute Resolution. Jurisdiction

  • Firstly Customer must have to contact us by sending an email to us on [email protected]
  • In the event of any dispute, controversy or claim arising out of or related to this Agreement, you and AZONIC INFOTECH PRIVATE LIMITED shall use reasonable effort to settle such disputes or differences. To this effect, we shall consult and negotiate each other with the aim to reach a solution satisfactory to each Party.
  • You agree that the Courts of Delhi (India) shall have the sole jurisdiction over all disputes and other matters relating to the execution, interpretation, enforcement and termination of this Agreement or any other document entered into by the Parties related thereto. All disputes and other matters relating to the interpretation and enforcement of thеsе TOS as well as any other document entered into by the Parties shall be governed by the laws of India.

Change of TOS

  • AZONIC INFOTECH PRIVATE LIMITED may modify these TOS at any time with immediate effect. Where the change in Terms is required by law or related to the addition of a new service, extra functionality to the existing Service(s) or any other change which neither reduces your rights nor increases your responsibilities, the TOS will be changed without prior notice to you and shall have immediate effect.
  • No clarification or explanation of the Terms provided by the Parties will have the power to modify the provisions of these TOS.

Shipping Policy

  • AZONIC INFOTECH PRIVATE LIMITED is a service provider and we ship all the services by Digital Confirmation by email only. There is no alternative method we use to ship our services. After the customer paid for the services we process or activate the services on behalf of the customer and credentials (username and password for the services) send by the Digital Confirmation by email only. After sending the Credentials to our customer's email id we/customer/payment gateway provider consider that the service has been shipped or delivered.
  • It is the customer's responsibility to maintain an active email address and notify us of any changes to the account administrative contact and get the written email confirmation from us. Failure to maintain accurate contact information and a working email address will prevent the Customer from receiving important account notices and information and in this case only the client will be liable for any losses.

Denial of Service

  • We reserve the right to refuse service to anyone at any time for any reason.

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